Elliot Matson

Rejuvenation

 

CHALLENGE

A lighting and home goods company needs a refreshed voice.

SOLUTION

Develop consistent brand messaging, style and tone.

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REJUVENATION

BRAND VOICE

MISSION

Rejuvenation exists to create functional and meaningful products for the home inspired by history, designed for today and made to last for years to come.

VISION

Founded in 1975, Rejuvenation has a long history of purposeful manufacturing, attention to detail and a superb eye for design. We will continually offer quality craftsmanship and a lasting appreciation for anyone who shares our passion.

We are leaders in curating an inspired personal aesthetic. It is our vision to not only provide consistent care, utility and function through our products, but also be a long-term partner of discovery and inspiration.

PROMISE

The Rejuvenation promise is simple:

Build on the past. Craft for the future.

It’s an idea that speaks to who we are as a brand, and where we want to go. In our products, business and relationships, we value history as a means to look forward with a unique perspective and keen sense
of purpose.

COMMITMENT TO CUSTOMERS

Our customers share our appreciation of quality, utility, function and attention to detail. Whether it’s offering advice on antiques or collaborating with them on a renovation, we want to be a source of expert knowledge and unending passion. Our appreciation of the past and commitment toward the future ensures us as a long-term partner that customers can rely on for new discoveries and inspiration.

COMMUNICATION

Our customers use different media for different things. From the Catalog, to in-store, to social media, they find inspiration and information for their next purchase or project. Rejuvenation sells products, and each product is informed by history and inspired by tradition. That said, mentality and needs as a customer differ as they interact with different brand touchpoints. We should meet their expectations for communicating the appropriate message for—and in—the appropriate medium.

TONE & STYLE

Rejuvenation has a distinct tone and style that should be both present and consistent across all communications. Tone and style are important because they convey the values of the brand, even before direct interaction with it. Maintain appropriate tone and cohesive style
to ensure our voice is always clear.

Though our brand voice doesn’t change, our tone adapts to our customer’s needs. While always intelligent, passionate, confident and collaborative in our communication, how we exude these traits depends on our engagement and information.

PERSONALITY

Like tone and style, brand personality is important to convey our message
of enduring quality and lasting meaning.

WE ARE

  • COLLABORATIVE
    Internally and externally, Rejuvenation is built on partnerships with like- minded people sharing a passion for the old and the new.
  • MATURE
    We serve a demographic that expects an educated, intellectual and  thoughtful opinion. 
  • QUICK-WITTED
    With intellect comes a sense of humor. We are nerdy about quality and  craft at heart, so we can’t always take ourselves too seriously. 

WE AREN'T

  • UNAPPROACHABLE
    Though we possess a deep wealth of knowledge in our category, an effort  should always be made to ensure our customer feels like they can come to  us with any question or challenge.
  • FANCY
    While our customer is mature and should perceive us as such, we should  never be construed as self-involved or snobby.
  • JOKEY
    Witticism is different than a cute joke or playful pun. Everything we do  should be from an elevated point of view, including our humor.